- NOT INCLUDED
- PREMIUM FEATURES
Commonly Asked Questions
How is MAU calculated? How are Peak Connections calculated?
A Monthly Active User (MAU) is counted as an active user when they connect to SendBird servers by using the Client SDK from your application, within the past 30 days. Peak Connection is counted as the number of concurrently connected devices. Please note that this counts devices, not users. If a user connects to SendBird from two devices, this counts as 2 concurrent connections. For more information, visit our Help Center.
When should I upgrade from the Free Plan to a Custom Plan?
Generally, there are three cases where customers would wish to upgrade their plan. 1. You have received an email alerting you that you have exceeded your Free Plan limits. 2. You would like to start using Premium Features right away. 3. You would like faster technical support response time. For more information, visit our Help Center.
What happens if my app exceeds the Free Plan limits of 1000 MAU or 25 Peak Connections?
We do not limit your connections immediately. However, when your app does hit the 1000 MAU / 25 Peak Connection ceiling, we will send an email (to the address you use to log in to the SendBird Dashboard) alerting you to upgrade your plan. If you do not contact us within three days, your users will not be able to login until you upgrade.
Is my payment information stored securely?
We do not store your payment information. We use Stripe (http://stripe.com). They adhere to highly secure and strict privacy standards for processing payment. So, your information is in good hands.