The Complete list of WordPress Plugins for AI chatbot using Generative AI in 2024

Introduction

This blog post explores how AI chatbots, equipped with generative AI technology following the launch of OpenAI's chatGPT, stand out from traditional chatbots. It discusses the benefits these advanced chatbots offer to various websites and services. Moreover, the post highlights the advantages of deploying chatbots through WordPress plugins, presenting the most up-to-date and proven WordPress chatbot plugin services available in 2024.

When OpenAI released chatGPT on November 30, 2022, it stunned people worldwide with its impressively smooth and interactive capabilities. Within five days of its launch, the chatbot quickly exceeded one million users, setting a record as one of the fastest-growing web services ever. By comparison, Instagram needed two and a half months to hit one million downloads, while Netflix took three and a half years to reach the same number of users.

Traditional Chatbots vs. Chatbots Powered by Generative AI

Chatbots have been around for a while, but traditional ones were rule-based, necessitating predefined responses to every possible customer interaction and question. Such chatbots faced significant limitations, struggling to respond to scenarios outside their pre-programmed rules.

Traditional rule-based chatbots, rather than engaging users in smooth conversation, relied heavily on menus of suggested replies. This approach limited users to selecting from predefined options instead of asking intuitively for what they needed. Additionally, the mechanical and unnatural language processing in these chatbots was often a barrier to user engagement and reduced usage rates.

Conversely, chatbot services powered by generative AI represent a significant advancement, aligning more closely with Conversational AI. This technology melds artificial intelligence, natural language processing (NLP), and machine learning (ML) to deliver smarter, more human-like interactions. These advanced chatbots comprehend the user's intent and the context of the situation, enabling them to handle inquiries even outside their programmed rules. Moreover, these AI-driven chatbots can swiftly and flexibly update customer service FAQs or adapt to changes in company workflows. Organizations with the necessary development resources are expected to deploy APIs for product recommendations and refunds, allowing chatbots to manage these processes as part of a comprehensive automated workflow.

ChatGPT vs. Tailored AI Chatbot Services

ChatGPT can provide human-like responses by learning from extensive data. However, when used in specialized settings, this requires companies to train it with data specific to their unique environments, policies, and customer needs. Furthermore, because companies cannot use public web services like ChatGPT to handle sensitive corporate information, integrating such AI into their websites demands substantial investment in custom development and UI design.

While there are commercially available custom AI chatbots that can be added to websites with just a few lines of code, the WordPress plugin we're discussing today will allow most business users to immediately benefit from generative AI chatbots' impressive capabilities and potential business impacts, all without any coding.

GenAI using WordPress Chatbot Plugins list and its Review

As of April 2024, searching for 'chatbot' on Wordpress.com or Wordpress.org's plugin pages returns more than 322 AI chatbot options. However, this includes traditional rule-based chatbots and services where chatbot features are added to other platform services. To refine our focus, we have identified plugins that 1) use generative AI, moving beyond conventional rule-based systems, and 2) provide chatbot plugins capable of handling customer support and automation independently, without the need for live human agents.

Sendbird AI chatbot - Plugin for Wordpress

Although Sendbird is a newcomer in the generative AI chatbot space, it has a well-established reputation in enterprise messaging, trusted by over 4,000 major companies including DoorDash, Yahoo, and Rakuten.

On April 19, Sendbird launched a WordPress AI chatbot plugin that learns from an existing knowledge base, documents, or URLs and boasts innovative features that streamline styling and launch chatbots in under two minutes. Additionally, for services requiring more sophisticated chatbots, Sendbird provides several options for Large Language Models (LLMs) such as OpenAI’s chatGPT, Meta’s Llama 2, Anthropic’s Claude 3, and Upstage’s Solar.

It also offers workflow functionalities based on specific requirements and keywords and comprehensive admin tools like bot logs and analytics. Furthermore, Sendbird also maintains Sendbird Desk, a proprietary solution that supports interactions with live support agents and offers chat services designed for open forums and 1:1 user chats, positioning it as one of the most versatile platforms for expanding beyond traditional chatbot applications.

Pricing and Free Trial Period:

• Sendbird offers a 30-day free trial that allows unrestricted access to all features. The trial includes 1,000 message credits, the ability to train the chatbot using up to five files and links from the knowledge base, and various admin tools tailored for enterprise-specific chatbot services.

• $99/month—AI Chatbot Starter: This plan supports the implementation of up to 10 chatbots, provides 10,000 message credits, and enables more sophisticated training with up to 25 Knowledge base sources.

• $499/month—AI Chatbot Pro: This premium plan features weekly automatic updates of the chatbot as the Knowledge base is refreshed, making it perfect for clients seeking consistent performance across web and mobile applications. It also offers a selection of LLM options, including OpenAI's GPT-4.0.

• Enterprise—We also provide an Enterprise package for large corporations requiring extensive message credits and tailored services.

Key Features:

• Knowledge Base: Simplify and strengthen bot training with our proprietary data layer for knowledge ingestion.

• Weekly Knowledge Auto-Update: Our system automatically scans URLs in the knowledge base weekly to ensure content remains current.

• Workflows: This admin tool allows for pre-configured task designs that minimize the risk of potential errors and supports intuitive, immediate task execution.

• Function Calls: This feature enables specific functions, such as refunds or product inquiries, fully integrating and automating these processes within the company's operations using the Sendbird AI chatbot.

• Customization: Full widget-style customization is available.

• LLM Options: Choose from various GPT and other LLM versions.

• Analytics: Advanced bot logs analytics and data export capabilities are also provided.

Tidio – Live Chat & AI Chatbots

Tidio is a communication platform designed to enhance online business interactions. It integrates with WordPress and supports additional connections with various social media channels like Facebook Messenger and Instagram, as well as marketing tools including Mailchimp, Google Analytics, and Hubspot. Tidio offers a user-friendly installation process guided by an installation wizard that assists in setting up agent profiles, live chat window configurations and language options.

The platform features an intuitive dashboard that provides live chat capabilities, allowing agents to interact efficiently with customers by accessing user details such as email addresses, locations, IP addresses, and page views. Tidio also includes a free chatbot service with templates for responses and promotional activities like abandoned cart recovery, lead collection, and discounts. Users can customize chatbot conversations using a drag-and-drop editor and set triggers for automated conversations based on specific user actions. This functionality aids in email collection, customer engagement tracking, and direct integration with customer relationship management (CRM) systems.

Moreover, through its AI chatbot feature, Tidio allows for the creation of automated marketing tasks, such as lead management and traffic conversion. The service aims to enhance customer engagement and provide immediate responses to common inquiries, supporting businesses in managing customer interactions even during peak times.

Pricing and Free Trial Period:

• Free trial: 7 days

• Starter: $39/month

• Team: $79/month

• Scale: $399/month

Key Features:

• Beginner-friendly

• Highly customizable chat box design

• Versatile chatbot with marketing automation capabilities

• Integrated chat analytics

• Ability to monitor visitor details and behavior through the control panel

Chatbase

Chatbase offers a plugin that allows users to embed a customized ChatGPT chatbot into their WordPress websites. This service utilizes Chatbase’s AI chatbot builder, which leverages OpenAI's ChatGPT technology to create chatbots trained on specific user data. These chatbots can handle tasks such as customer support, lead generation, and educational interactions.

The Chatbase platform supports integration with various messaging applications, including WhatsApp and Facebook Messenger, and can also be connected to workflow automation tools like Zapier. It enables users to import data from diverse sources, including Word documents, PDFs, emails, and webpages, to train the ChatGPT model to respond accurately to relevant queries.

The service is based on a subscription model, offering four different monthly plans, including a free plan with limited features. Premium subscribers can upgrade their chatbots to use ChatGPT-4 for enhanced capabilities. For detailed information on privacy and terms of service, Chatbase directs users to specific sections on these topics on their website.

Pricing and Free Trial Period:

• Free developer plan with 20 message credits a month

• Hobby: $19/month

• Standard: $99/month

• Unlimited: $399/month

Key Features:

• Upload multiple sources of (training) data

• Embed chatbot on an unlimited number of websites

• Ability to lead capture

• Suggested Messages: This option allows you to create “buttons” on the chatbot that simulate pre-filled chat options like “How to Contact Customer Service.” Typically, you will put your most asked question here or a promotional offer.

• Customizable base prompt for more control: Chatbase allows you access to the primary prompt that runs the chatbot.

ChatBot – WP chat bot plugin for WordPress

ChatBot for WordPress is a plugin that enables users to create and deploy chatbots on their websites without needing any coding expertise. It integrates with platforms such as Facebook Messenger, Slack, and LiveChannel, offering a comprehensive tool to automate interactions across multiple channels. This plugin features a visual builder that allows for easy drag-and-drop of elements to design custom chatbots.

Key functionalities of ChatBot include using pre-designed templates or creating personalized chat flows to address specific business needs. It supports natural language processing (NLP) to interpret user inputs and utilizes AI algorithms that adapt and improve chatbot responses over time.

The plugin is designed for ease of use. It can be installed with one click on WordPress and does not require technical skills to operate. Users can customize the chat widget to match their website aesthetics and manage integrations with various messaging services through a simple interface.

ChatBot also provides tools for ongoing training and enhancement of chatbot interactions, automatically saving unrecognized phrases for potential inclusion in future responses. Additionally, it offers robust integration options, including an open API, webhooks, and connections via Zapier, to extend chatbot functionality across different platforms. The service aims to enhance customer engagement, improve conversion rates, and support visitors continuously, contributing to overall business growth.

Pricing and Free Trial Period:

• Free trials for 14 days

• Starter: $52/month

• Team: $142/month

• Business: $424/month

• Enterprise: Contact ChatBot team

Key Features:

• Visual builder: The visual builder allows for easy creation of chatbots using a drag-and-drop interface to set up the desired conversation flow quickly.

• Chatbot templates: Start with professionally designed, task-specific templates that can be customized to fit specific business needs.

• AI-powered chatbots: Utilizes AI, including natural language processing and machine learning, to adapt responses to user needs and continuously improve interaction quality.

• Easy-to-use training tool: Automatically captures and suggests adding unrecognized phrases to chatbot stories for enhanced performance.

• Integration possibilities: Offers extensive integration options with popular messaging platforms through an open API, webhooks, and Zapier.

• Rich messages enable the sending of dynamic responses combining text, images, buttons, and quick replies to enhance customer interaction and brand presentation.

AI ChatBot by QuantumCloud

The WP AI chatbot provided by QuantumCloud is a plugin designed for WordPress websites to enable AI-powered automated live chat support. This plugin requires no coding knowledge for installation and management, which can be done directly from the WordPress dashboard. WPBot supports integration with various AI platforms, including DialogFlow, Tavily, and OpenAI's ChatGPT, and offers built-in features for live support and data collection at no additional cost.

The bot can operate in multiple modes, including Natural Language Processing Mode and Button Menu Driven Mode, or a combination of both, allowing it to support any language and respond according to predefined user inputs or free-form interactions. WPBot can handle FAQs, collect user feedback, and assist with lead generation through conversational forms.

A premium version of WPBot offers enhanced features such as onsite retargeting with special offers and coupons, integration with platforms like Facebook Messenger, Instagram, and WhatsApp, and advanced capabilities like chat history logs, extended search, and webhook integration. The premium version also enables the fine-tuning of ChatGPT and the use of the GPT Assistants API to build and deploy custom AI assistants tailored to specific applications.

Pricing and Free Trial Period:

• It doesn’t offer a free trial period. Instead, you can choose from our annual subscription plans: $49 for the Starter plan, $99 for the Professional plan, and $189 for the Master plan.

Key Features:

• Multilingual and Customizable Responses

• Built-in Functionalities (e.g., handle a variety of user interactions, such as displaying FAQs, collecting emails, and obtaining phone numbers for callbacks) for User Interaction

• Advanced Integration Capabilities such as Facebook Messenger

• Customizable Widget and User Experience capabilities

Live Chat & AI Bot Support by onWebChat

The onWebChat service provides a live chat plugin that can be quickly installed on WordPress and WooCommerce websites. This plugin allows real-time communication with website visitors and includes capabilities to monitor web traffic. The service consists of a basic plan offered for free permanently, along with a one-month free trial of the Premium Plan available upon signup.

Additionally, onWebChat features an AI chatbot designed to automate responses and provide support around the clock, aiming to enhance user experience and improve customer satisfaction. This chatbot is intended to assist in managing customer interactions efficiently and can support visitors 24/7.

Pricing and Free Trial Period:

• A one-month free trial is provided, and the premium features are available for $8 per month

Key Features:

• Customizable Widget: Tailor the chat widget’s appearance.

• Live Chat Triggers: Engage users automatically.

• Department Routing: Direct chats to the right operator

• Transferability: Easily switch chats between operators.

• Chat Ratings: Let visitors rate your support.

• Typing Insights: See what visitors are typing in real time.

• Metrics & Analytics: Measure performance.

AI Chatbot for WordPress by Customerly

Customerly offers a live chat software that integrates AI to facilitate real-time customer support on WordPress websites. The software allows customization of the chat interface to align with brand identity and includes various features to enhance user engagement. These features include the ability to create greeting messages, recover visitors who are about to leave the site, profile users through additional questions, and book meetings to secure more demonstrations.

Additionally, Customerly provides support tools such as a knowledge base, AutoReply, and mobile app responsiveness, enabling support on the go. The platform also features video live chat and screen-sharing capabilities, allowing direct interaction with visitors without requiring them to leave the webpage. Customerly's live chat aims to support businesses globally in delivering effective customer service and managing interactions efficiently around the clock.

Pricing and Free Trial Period:

• Our AI chatbot services start with the Startup package, priced at $49 monthly.

• For more advanced features, the Pro and Enterprise tiers are priced at $99 and $299 monthly, respectively. The Enterprise tier additionally offers multilingual support in the Help Center and Team Insight functionalities.

Key Features:

• Live chat with AI to support visitors in real time.

• Engage and capture more leads automatically with live chat triggers and AI.

• Nurture leads by sending automated email marketing with powerful workflows.